FAQ

• How do I place an order?+

  To place an order, browse our products and click “Add to Cart” on the item you want. Once you’re ready, go to your cart and click “Checkout.” Enter your shipping details, choose a payment method, and confirm your order. You’ll receive an email confirmation once your order is successfully placed.

• What payment methods do you accept?+

  We accept several payment methods including credit/debit cards, mobile money, and other secure online payment options available at checkout. All transactions are processed securely to protect your payment information.

• How long does delivery take?+

  Delivery times depend on your location. Orders are usually processed within 1–2 business days, and shipping typically takes 3–7 business days. You will receive tracking information once your order has been shipped.

• Can I track my order?+

  Yes. After your order is shipped, we will send you a tracking number via email. You can use this number on our website or the courier’s tracking page to monitor the status of your delivery.

• What is your return and refund policy?+

  If you are not satisfied with your purchase, you may request a return within 7–14 days of receiving your order, provided the item is unused and in its original packaging. Once we receive and inspect the returned item, a refund or exchange will be processed according to our policy.

• Can I cancel or change my order after placing it?+

  Orders can only be modified or canceled before they are shipped. If you need to make changes, please contact our support team as soon as possible with your order number.

• Do I need to create an account to shop?+

  No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping details, and view your order history for faster future purchases.

• What should I do if I receive a damaged or incorrect item?+

  If your item arrives damaged or incorrect, please contact our support team within 48 hours of delivery. Provide your order number and photos of the item, and we will assist you with a replacement or refund.